Would really love to see incoming email support as well, e.g., ticket email notifications that you can just reply to and have the comment posted. I’m going to hack in support for this: something that pops emails from, for example, a Google Apps email account for tickets@mydomainname and looks for a ticket. Probably can do it through the retro_tasks method you’re already having people call with a cronjob, although a backgroundRB task would probably be a nicer way to go generally.