#707

Notifications about open tickets

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Status: WontFix
Priority: Should have
Milestone: 2.0
Component: Ticketing
 
Assigned To:
Unassigned
Nov 02 2009 * 08:56
Vadim Shevchenko

I have many projects and tasks on my retrospectiva database. In system work 7-10 users. There are tickets with status “Open”, witch were not modified about 7 days. It will be good to receive mail notifications about such tickets.

Comments and Changes

Nov 02 2009 * 16:28
Alexei Volkov

I am not a ruby guru, but i am running retrospectiva with postgresql and have a crontab perl script to do the job. It’s just works for me.

Nov 02 2009 * 16:49
Alexei Volkov

Even more, i have one more priority defined as “Outdated” and custom property named “Complete” with list of values like:

  • 1 day
  • 2 days
  • 1 week
  • 2 week
  • 1 month

and so on

And the attached script runs from cron and changes the priority for those tickets that has the time span from it’s creation point more that specified in “Complete” attribute.

Nov 02 2009 * 16:59
Alexei Volkov

This way i have a little modified version for reminder script that have tickets with outdated priority included in it’s report as well as any long time unmodified ones.

Anonymous
Dec 15 2009 * 23:16
Anonymous
  • Priority changed from Should have to Critical
Dec 16 2009 * 13:01
Dimitrij Denissenko
  • Priority changed from Critical to Should have
Jan 12 2010 * 14:49
Dimitrij Denissenko
  • Status changed from Open to WontFix

Moved to Wiki

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